Name on your GoolPay account

The name on your GoolPay account must be your full legal name as it appears on your government-issued photo ID and must match the name on your Bank account.

If you have made a mistake when registering (e.g., your name is misspelt), contact us

Your address

The address on your GoolPay account must be your full residential address. If you need to change your phone number or home address, you can update them on our app or website by visiting the account details-My profile If you do not have access to the phone number on your records, please contact customer service team. You can contact us

How do I change the password on my account?

If you cannot remember your account password for the website:

1. Go to Login on the GoolPay website
2. Click on ‘Forgotten password?’
3. Enter your e-mail address and click ‘Send’
4. Check for an e-mail from us – this will include a link
5. The link will take you through the process of setting up a new password