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General
We will send you an email and update the transaction state to 'Delivered' on the Transactions screen as soon as the funds arrive to your recipient's mobile. If a transaction requires review for regulatory reasons, we will contact you immediately.
GoolPay charges no or low fees in all markets it serves, saving you tons of money each time you send! For countries where there is no fee, like, Kenya, we just make a small percentage on the exchange rate that you see on the main page of the app. For countries where there is a fee, we aim to keep our rates low and ensure sending remains affordable.
M-Pesa has its own limits we must follow. First, you can only make two 70,000 Ksh transfers/day to a single M-Pesa account. Second, no M-Pesa account can hold more than 100,000 Ksh at one time. If your recipient's wallet is full, we will text them in Kenya to make a withdrawal and then they can reply to that message when they have room in their wallet to automatically deliver the funds! Otherwise, we retry these transfers daily.
GoolPay allows you to make instant, affordable money transfers from USA to countries in Africa (Kenya, and South Sudan) Using the GoolPay app, you can quickly send funds from bank accounts to mobile wallets.
It usually takes a few minutes. Sometimes difficulties with the recipient's carrier or with GoolPay can delay the transaction. In these cases, we try to keep you informed of what is happening. We always aspire to ensure that your funds arrive at their destination as quickly as possible.
Account Setup
You should receive an email from us containing a verification link. Simply click the link to confirm we have the right contact information. If you don't see the email, please check the 'Personal Info' section of the app to verify your email address and update it if necessary. Still can't find it? Check your Spam folder or search for 'Goolpay.com' in your email.
At GoolPay, we currently accept debit cards as the exclusive payment method. You can easily add your debit card within the app, ensuring a secure and streamlined experience.
Yes, you can use a debit card to connect to Goolpay.com. We currently only accept debit cards and do not support PayPal or bank account connections. Your transactions are powered by the convenience of your mobile wallet.
Click in the 'To' field, begin typing, and then select 'Add New Recipient.' Since we exclusively send to mobile wallets, enter your recipient's full legal name, their phone number, and click 'Save.'
Security
GoolPay takes the security of your personal data extremely seriously. We encode all data as soon as it is entered in the app and send it over an encrypted 128-bit connection.
We are licensed and or sponsored in every country we operate in as a money transmitter business. Plus, because we send the money, your funds aren't stored in our bank accounts, but moved quickly to your recipient.
To update your password, please use the GoolPay app downloaded on your device. The password update feature is available exclusively through the app, ensuring a secure and convenient experience.
After your money has been sent, you may want to know its whereabouts on its transfer journey. At GoolPay, we notify you on the transfer progress at every step of the way. You can also check the 'My Transfers' section on your GoolPay account to view your past transfer. • Website: See 'Transfers in progress' at the top of the page. Select a transfer to view its status. • App: See 'Transfers in progress’ at the top of the 'Transaction' page. Select a transfer to view its status.
At GoolPay, we recognize that when you entrust us with your money, you're entrusting us with your connections, dreams, and peace of mind. That's why your security isn't just a priority; it's our commitment. Here's how we ensure that trust:
Opening a GoolPay account involves a meticulous verification process. We retrieve usernames, phone numbers, addresses, and emails for both individual and joint accounts, complementing our KYC procedures. In some instances, we may request an identification document to confirm your identity.
We auto-fill forms with identity data when you link your bank accounts, streamlining the onboarding process while maintaining the highest security standards
Our global team of security experts works 24/7, monitoring unusual behavior and keeping a watchful eye on money transfers. We're here for you around the clock, ensuring that your transactions are safe and your concerns are addressed.
Rest assured, we never store your debit card or bank account information on our servers. Your payment details remain uncompromised in our system, guarded by state-of-the-art security measures.
Our certification is a testament to our dedication to safeguarding your information. It's more than a badge; it's our promise of reliability.
Choose GoolPay, where your security is woven into the fabric of our services. We're not just a company; we're a partner in your journey, ensuring that every transfer is a symbol of trust and connection.
Mobile Money
Mobile money is an electronic wallet service. This is available in many countries and allows users to store, send, and receive money using their mobile phone. The safe and easy electronic payments make Mobile money a popular alternative to bank accounts. It can be used on both smartphones and basic feature phones.
Most mobile money services allow users to purchase items in shops or online, pay bills, school fees, and top-up mobile airtime. Cash withdrawals can also be carried out at authorized agents. To pay a bill or send money to another person, the user selects the relevant service from their phone’s mobile money menu. Paying with mobile money is just like sending a text message – it’s simple and easy.
Mobile money stores funds in a secure electronic account linked to a mobile phone number. In some cases, the wallet number will be the same as the phone number, but not always – they can be different. Before sending funds to a mobile money wallet, please check with your recipient to determine the correct number. For more information on the services available via mobile money in your recipient’s country, please check the provider’s website or visit one of their dedicated agents.
As mobile money is a similar concept to a bank account, funds held in a mobile money account are protected by local financial regulations. Mobile money providers and partners like GoolPay are required to check the identity of their users - making it much harder for fraudsters and criminals to use these services illegally. Mobile money services store a record of every transaction and account balance, so even if the phone or SIM card is lost or stolen, the user’s money is kept safe. Additionally, every transaction requires identification in the form of a secret PIN. For more information about the security benefits of mobile money, please visit your local mobile money provider’s website.
Mobile money is available in all the countries we allow mobile money transfer, Mobile money is popular in places where people are less likely to have bank accounts. Most mobile money services are offered by local mobile telecoms operators who have received a license to operate electronic payments services. Some mobile money services are offered by banks or other companies. To register, the customer needs to visit their local mobile money agent and bring a form of identification, such as a valid passport, driver’s license, or a government ID. For further details on how to register for a mobile money account, visit the website of your local Mobile money provider.
Before sending money to a mobile money service using GoolPay, please make sure that your recipient has a mobile money account. To do this, your recipient will need to create an account through their local mobile money agent. Once they have set up an account and you have their details, log in to GoolPay and choose mobile money as the service you wish to send.
You can send mobile money to all the countries that are available in our list.
